Artwork questions & design
Do you accept Microsoft Word files?
Unfortunately, Microsoft Word is not a print ready format.
More modern versions of Microsoft Word can save files as PDF, which is okay to send to us. To save as a PDF, click 'file', and then 'save as', and select 'PDF' as the format, instead of '.doc'. If there is no option on your Word version, there is an online tool that will convert your Word file for free, zamzar.com. Please, check the converted file carefully as elements of your design may move or change.
What type of files do you accept?
We accept PDF
What is the maximum file size for uploading my artwork?
Our maximum file size upload is 5MB.
What are trim marks?
The trim marks help indicate where the product is cut down to the desired size and refers to the end of the paper or finished size of a product.
What is bleed? And why is it important?
Bleed is the area between the trim marks and the rest of the paper. This area should have continued color or design from your artwork. They will be cut off from your document but it guarantees there will be no unprinted edges in the final trimmed document. Bleed marks are usually 3mm.
What is safe margin?
A safe margin is the space between the text and graphics and the trim mark. You must not add relevant information in this area as it can be slightly trimmed. That's why it's called a safe margin, simply keep your design inside of it and you will be fine.
Do you have any templates to use as a guide when designing?
We have tones of templates for each of our products and you can create your design online with our easy-to-use tool. Simply hover over any of our products in the navigation menu and select 'predesigned templates'.
Do you print in RGB or CMYK?
We print in CMYK.
If your design is colorful, make sure the color is set as CMYK when providing your artwork. RGB and Pantone artworks will be converted to CMYK and this could affect your final colors.
How can I make sure the color prints the way I want it?
Color on your screen and on a printed page may look different. The reason is that screens are backlit, while paper reflects color. If the tone of the color is critical, contact us and we'll do our best to get the result you want.
Can I get a printed proof of my design?
We currently don't offer a sample of your order but no need to worry, we have a proofing service to guarantee everything is ok.
What does your artwork proofing check include?
We check that the bleed is correct, color is converted to CMYK, and make sure the artwork is the correct size, the images are high resolution, and the fonts are embedded to the document. If we find anything that needs changing, we will contact you before we start printing.
How do I make sure my images look defined and not pixelated?
This comes down to the number of pixels in your image. To ensure the image will be defined, we recommend images are between 150dpi and 300dpi (dots per inch). Anything less than 100dpi may appear pixelated.
Can I use any font?
Yes, as long as it's embedded (outlined) on the document.
If you are using Illustrator or InDesign, highlight the text, select 'type' in the top menu and choose 'create outlines'.
In Microsoft Word, click the 'options' tab. Once that's open, switch over to the 'save' tab. Select 'embed fonts in the file' and click 'ok', then resave your file.
I am creating my own art using your website. It's not finished yet. Can I save it for later?
Absolutely. You just need to create your account and save your design. Whenever you are ready, come back to us and pick it up from where you left off. No rush, design it in your own time.
Using your own image
What do I need to be aware of when sending my own design and images?
Here's a short checklist of the key elements when sending your images:
- - Quality: make sure the image/photo is high quality, this means a minimum of 150dpi; we recommend 300dpi for a defined final print.
- - Color: ensure your photo is set to CMYK
- - Bleed space: allow space for the bleed to ensure your final document will not have unprinted borders.
- - Format: we accept PDF.
Ordering
Can I change the shipping method?
Once your order has been processed, you can't change any details in the system. But if life circumstances change, get in touch and we can try to accommodate a change of delivery for you.
I placed two orders; can you combine them into one shipping?
It's very likely this isn't possible. Because items are printed at different times, by different machines and different humans, it might mean one order is completed in the morning and the other in the afternoon. We like to catch these types of issues and post everything together but sometimes they slip the net and get sent separately. We also want to make sure your delivery arrives in perfect condition, and sometimes grouping packages together may cause the parcel to become unbalanced or awkwardly shaped for our courier to process which could result in unwanted damage or delays.
Can I re-order the same products I've ordered before?
Of course, and that's very easy! Simply login to your account and you will see a list with all items you've ordered with us, select the product you want to order again and click 're-order'.
Business Cards
Can I print it single and double sided?
Yes, it's up to you.
I am uploading my own design. What size does that need to be?
Make sure they are no less than 100dpi, but for best quality, we recommend 300dpi - that is: 1004 x 650 pixels (no bleed area) or 1075 x 720 (including bleed area).
Payment Questions
Which payment methods do you accept?
You can pay using a card (Visa, Master Card, Amex) or a PayPal account.
What about Tax?
When Tax is chargeable, the standard rate is 7%.
I want to cancel my order. Will I get a full refund?
If you order hasn't been printed, we can authorize a full refund.
How do I get a Tax invoice/ receipt for my order?
You will get an email confirmation when you place your order and your Tax will be displayed there.
Delivery Questions
How much does delivery cost?
It depends on the size of your order and type of delivery you select. You'll find the delivery cost in your shopping cart.
Where do you deliver?
Anywhere in the United States
How long will my order take to be delivered?
It depends on the type of shipping requested. All items take two business days to print plus shipping time for delivery.
How is my order delivered?
Via FedEx Ground or 2-Day
My order hasn't arrived. What should I do?
Ekk! Sorry to hear that, you can call 412-963-1500, or email alpha@printtechofwpa.com and let's get this sorted.
I want to order different items; can I get them delivered at different times?
Please call us and we will try our best to arrange this. When using the system, to get it delivered together, all the products need to be part of the same order.
What happens to my delivery if I am not available to receive it?
Contact FedEx and request for the order to be delivered at a different time.
I am not satisfied with my order. What should I do?
Speak with our customer service team who are here Monday through Friday 8:30am-5pm alpha@printtechofwpa.com, live chat with us or call 412-963-1500 and we will make things right for you.
Can I change the shipping method?
Once your order has been processed, you can't change it online. But give us a buzz and we can see what we can do for you.
I placed two orders, can you combine and ship them both together?
It's very unlikely that we can do it. Each order is dealt with individually so they will be printed at different times, by different machines and shipped as soon as they are ready to go.
Other Questions
How do I order a reprint?
Yay! You want to order again with us?! That's awesome. And it's very simple! Log in to your account and you will see a list with all you've ordered with us, select the product you want to order again and click 're-order'.
How do I make a complaint?
We are sorry to hear you are not happy. Let us make it right. Please call 412-963-1500 or email alpha@printtechofwpa.com.
Your Account
Why should I have an account?
Having an account makes it more convenient for you to manage your orders. You can easily store your contact details, save unfinished design artwork and quotes for later, re-order materials easily, view your order history, manage addresses, and set up a default shipping and billing address. The best part? All you need to open your account is an email address and your password.
How do I set up an account?
You can create your account at any time. You can click 'login' at the top corner and register with your email address and a password. You can create your artwork and then click 'save for later' and create your account or once you are ready to check out.
I've forgotten my password, can I reset it?
Don't panic. All is not lost. Click 'forgot password', enter your registered email address and you will receive an email with instructions on how to reset your password.
How do I delete my account?
You can make your account inactive, but we don't delete your account because we don't want you to lose your printing history with us.
How many projects can I save?
As many as you’d like.